Key Account Manager (Nordics Market)
At the Rainforest Alliance we are looking for an experienced Key Account Manager to ensure the Rainforest Alliance continues to be the alliance partner of choice for companies to invest in net-positive impact in their supply chains. This role will maintain and activate relationships with existing accounts with pro-active outreach and responding to customer needs.
Rainforest Alliance has recently set its ambitious 2023-2030 strategy to further strengthen our organizational impact. We want to activate market push/pull, producer impact, investment mobilization and citizen activation to build value with speed and scale and accelerate our mission. The Key Account Management team will strengthen our position as a trusted and highly valued partner for our key accounts.
The Key Account Management team is led by the Lead Key Account Management, reporting into the Senior Director Corporate Engagement & Partnerships.
Develop trusted relationships as single point of contact for selected portfolio of key accounts;
Manage 5-6 accounts – create account playbook strategy (as guided by Revenue Ops) and tactics to maintain the relationships and look for, and secure, opportunities for growth;
In coordination with the Team Lead Key Account Management, set and work towards the sales strategy for the assigned key accounts, developing account plans and seeking opportunities to advance the accounts commitments with RA;
Act as RA representative for (complex) account queries and resolve these using internal expertise;
Set clear objectives for account interactions; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation;
In coordination with the Team Lead Key Account Management, handle contractual terms and close deals that meet the customer's mid- to long-term needs, working closely with legal and compliance;
Responsible to track implementation of offering at customer to ensure needs are met and use feedback from customers and internal processes to continuously improve our account management program, offerings and internal processes;
Help build comms & marketing campaign to bring new products or services to accounts that best meet the customer's needs;
Establish performance metrics and regularly measure progress against them. Use feedback from customers and internal processes to continuously improve our account management program;
Act as subject matter expert in Norwegian and Finnish market. Individual has established personal network and authority internally/externally within the country. Activities include representing the organization at market specific events; co-writing articles/blog posts, in collaboration with Global Programs experts, on subject matter expertise; facilitating trainings for account managers on the subject matter and other;
‘Shadowing' of strategic account manager prospecting;
Work collaboratively with other departments (e.g. global programs, marketing & comms) to best serve our customers;
Follow policies and procedures, e.g. customer relationship management system;
Adapt to changing market conditions, customer needs, and competitor threats;
Other duties as assigned.
Master or Bachelor’s degree in economy, science or another relevant international development discipline;
Proven experience (6-7 years’) with sales in B2B environment at mid-senior level, relationship building, corporate affairs or marketing;
Consistent track record in nurturing and developing accounts, stakeholder management and representing an organization in a multi-stakeholder environment;
Strong interpersonal skills with track record of achieving results through influencing without authority;
Knowledge and understanding of voluntary certification programs;
Deep knowledge and subject matter expertise of Norwegian and/or Finnish market. Consistent track record of authority in the subject matter (published articles; speaking at events, etc.)
Key competencies: an eye for business, negotiation, persuasion, adaptability, critical and reflective thinking, public speaking, resourcefulness, relationship builder based on trust, empathy and openness, and strong organizational skills to lead multiple priorities in a time critical manner;
Excellent writing, editing and verbal communication skills, written and verbal proficiency in English and Norwegian is required;
Ability to travel.
Job level: 3A
Salary: Commensurate with experience
Deadline: 21 February 2024
Notes: Only candidates authorized to work in Norway or Sweden will be considered.
If you have any questions about the job vacancy, please contact the HR department: firstname.lastname@example.org
WHO WE ARE:
The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.
Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.
As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.
At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.
To protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.
Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.
The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability, and any other protected group.