Key Account Manager (Benelux Market)

POSITION SUMMARY: 

At the Rainforest Alliance we are looking for an experienced Key Account Manager (Benelux Market) to ensure the Rainforest Alliance continues to be the alliance partner of choice for companies to invest in net-positive impact in their supply chains. This role will maintain and activate relationships with existing corporate partners with pro-active outreach and responding to customer needs. They will be a part of the Key Account Management team.

Rainforest Alliance has recently set its ambitious 2023-2030 strategy to further strengthen our organizational impact. We want to activate market push/pull, producer impact, investment mobilization and citizen activation to create value with speed and scale and accelerate our mission. As a critical part of implementing this strategy, the Key Account Management team will strengthen our position as a trusted and highly valued partner for our key company partners.

The Key Account Management team is led by the Lead, Key Account Management, reporting into the Senior Director Corporate Engagement & Partnerships. Corporate Engagement & Partnerships is part of the broader Marketing and Communications department portfolio.

RESPONSIBILITIES:   

• Develop trusted relationships as single point of contact for selected portfolio of key corporate partners in BeNeLux market;

• In coordination with the Team Lead Key Account Management, set and work towards the sales strategy + clear objectives for the assigned key partners (accounts), developing account plans and seeking opportunities to advance the accounts commitments with RA;

• Act as RA representative for account queries and work to resolve these leveraging internal expertise;

• In coordination with the Team Lead Key Account Management, negotiate contractual terms and close deals that meet the customer's mid- to long-term needs, working closely with RA’s legal and compliance teams;

• Track implementation of offerings with key partners to ensure needs are met and use feedback from customers and internal processes to continuously improve our account management program, offerings and internal processes;

• Contribute to comms & marketing campaigns that bring new products or services to accounts that best meet the customer's needs;

• Establish performance metrics and regularly measure progress against them. Use feedback from customers and internal processes to continuously improve our account management program;

• Act as subject matter expert (“SME”) of accounts in BeNeLux market. Individual has established personal network and authority internally/externally within the country. Activities include representing the organization at market specific events; co-writing 2-3 articles/blog posts, in collaboration with Global Programs experts, on subject matter expertise; facilitating 2-3 trainings for account managers on the subject matter and other;

• Work collaboratively with other departments (e.g. global programs, marketing & comms) to best serve our customers;

• Follow policies and procedures, e.g. customer relationship management system;

• Adapt to changing market conditions, customer needs, and competitive threats;

• Other duties as assigned.

QUALIFICATIONS:   

• At least 6-7 years of experience with sales in B2B environment at mid-senior level, relationship building, corporate affairs or marketing;

• Master or Bachelor’s degree in business administration, economy, or another relevant discipline;

• Consistent track record in nurturing and developing accounts, stakeholder management and representing an organization in a multi-stakeholder environment;

• Knowledge of the corporate ESG investment space;

• Knowledge and understanding of voluntary certification programs;

• Deep knowledge and subject matter expertise of BeNeLux market. Proven track record of authority in the subject matter (published articles; speaking at events etc.)

• Key competencies: business acumen, negotiation, strong interpersonal skills, persuasion, adaptability, critical and reflective thinking, public speaking, resourcefulness, relationship builder based on trust, empathy and openness, and strong organizational skills to lead multiple priorities in a time critical manner;

• Experience with CRM software and account management systems;

• Excellent writing, editing and verbal communication skills, written and verbal proficiency in both Dutch and English is required;

• Ability to travel.

Job level: 3A

Salary: Commensurate with experience

Deadline: 26 July 2024

Notes: Only candidates authorized to work in the Netherlands will be considered.

If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org

WHO WE ARE:The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.WhyTo protect nature and improve lives it’s becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.HowOur growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability, and any other protected group.