At the Rainforest Alliance, we are building an alliance to create a better future for people and nature by making responsible business the new normal. To advance our mission, we focus on amplifying our impact on the ground through systemic transformation: change across the entire supply chain, change in the relationship between people and nature, and change within our own organization. We achieve this transformation by working in collaboration with a wide range of stakeholders to create a stronger Alliance. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people adapt to climate change in bold and effective ways. We embrace transparency because we believe that the best way to build trust across our alliance is through openness about our tactics, our impact, and partners on the ground. Together, we can achieve our vision of a world where people and nature thrive in harmony.

 

Position summary:

The 2020 Rainforest Alliance Sustainable Agriculture Standard sets out core requirements certificate holders need to comply with in order to obtain certification. As a new standard with a number of new systems and approaches in place we receive a significant number of enquiries on the standard, what is required for implementation and issues certificate holders have. In addition, some requirements include the need to provide Rainforest Alliance with additional information such as information on use of hazardous pesticides. 

 

This role will work with the Standards & Assurance team, content experts and communications to ensure all enquiries are handled and responded to in a timely and informative manner. It will ensure FAQs are regularly updated, commonly raised issues are addressed and the database for the exceptional use policy is kept up to date. 

 

Responsibilities include:  

  • Manage the email enquiries from certificate holders. Answer questions and redirect questions to colleagues as needed.
  • Ensure timely and informative responses.
  • Update FAQs for internal and external communication.
  • File and process data on the use of pesticides.
  • File and process requests for exceptional use of pesticides.
  • Develop periodic reports on the processed data.
  • Liaise with the Standards and Assurance colleagues and content experts.

 

Qualifications: 

  • Bachelors degree or equivalent qualification
  • Organized, accurate and precise. 
  • Experience in customer service desirable.
  • Ability to work with Excel and databases.
  • Experience with outlook or email tools.
  • Excellent verbal and written communication skills in English and Spanish.

 

Salary:

Commensurate with experience.

 

Deadline: 

 

Deadline: September 24, 2021

 

Notes:

Only candidates authorized to work in Europe, Africa, the US, or Latin America will be considered.

 

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.



If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org

 

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